How Can We Help?
Get in touch with our support team. We're here to help!
Send Us a Message
Common Issues
Wallpaper not changing automatically
Make sure Wallpyria has the necessary permissions. Go to System Settings → Privacy & Security → Files and Folders, and ensure Wallpyria is allowed to access your files.
Video wallpapers not playing
Video wallpapers require macOS 14.0 or later (the same as the app). Make sure the file is MP4 or MOV and try restarting the app.
How to restore purchases
Open Wallpyria and open the purchase screen: click the trial banner at the top of the main window, or click “Set Wallpaper” after the trial has ended. Then click “Restore Purchases” at the bottom. Use the same Apple ID as for the original purchase.
Is there a subscription to cancel?
No. Wallpyria is a one-time in-app purchase on the Mac App Store. There is no subscription, so there is nothing to cancel.
Getting a refund
Purchases are made through the Mac App Store, so refunds are handled by Apple. Request one at reportaproblem.apple.com; eligibility is decided by Apple.